City of Kenmore Statement on Service Line Warranty Program

The City of Kenmore from time to time hears from homeowners who have had the unfortunate experience of repairing an aging water or sewer line that breaks between the street and their homes. In these emergencies, the homeowner is in the predicament of paying for an expensive repair, finding a contractor, and obtaining the right permits and inspections in order to ensure that the work is done well and complies with codes and regulations. 

 

Through the City’s membership with the National League of Cities, we recently learned of a warranty coverage program for sewer or water line breaks, that the National League of Cities endorsed, called Service Line Warranties of America (SLWA). In addition to covering the cost of the break (within coverage limits), SLWA works and contracts directly with local pre-selected plumbers to perform the repairs with the required permits and inspections.

 

The City of Kenmore had the best intentions to inform homeowners about the existence of this type of service line coverage and a possible vendor; however, it has become clear that the appearance of the City’s logo on Service Line Warranties of America’s promotional materials has caused confusion and some concern.

 

The City has instructed Service Line Warranties of America not to send out any further letters with the City’s logo or any other promotional materials implying that the City endorses or recommends their program.  

 

Homeowners are under no obligation to purchase warranties or insurance for their water and sewer lines. If homeowners do wish to consider obtaining such insurance, they are encouraged to conduct their own review of all available insurance or warranty options before making a decision.

 

The City of Kenmore takes no official position on sewer or water line insurance or warranty programs – including Service Line Warranties of America – and we encourage homeowners to consider their options carefully, read the fine print, and check carefully for exclusions and limitations before making a decision.

 

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Frequently Asked Questions

 

Q: Does the City of Kenmore endorse Service Line Warranties of America or any other sewer line warranty program? The City of Kenmore takes no official position on sewer or water line insurance or warranty programs, and we encourage homeowners to consider their options carefully, read the fine print, and check carefully for exclusions and limitations before making a decision.

 

Q: Does my homeowner insurance cover repairs of aging water or sewer line? Typical homeowner insurance policies do not cover the cost of repairing breaks in water and sewer lines, but residents should consult with their insurance provider.

   

Q: Who is responsible for the water and sewer lines? The Northshore Utility District is responsible for water and sewer lines in Kenmore’s streets and public right of way.  Homeowners are responsible for the cost of repairs and maintenance of their lines between the right of way and their home.

 

Q: What is a good resource to learn more about water/sewer line insurance and warranty programs? Northshore Utility District (NUD) has provided helpful information on what to consider in a recent newsletter. Click here to review NUD’s newsletter article. For water or sewer line breaks, NUD encourages homeowners to call NUD (425-398-4400) before calling a contractor. NUD provides 24-hour response personnel that can provide advice or assistance at all hours of the day or night.

 

Q: Were public funds used for the SLWA mailings? No public funds were used for the mailing of Service Line Warranties of America’s letters. SLWA obtained their own mailing list from a private vendor.

 

Q: Did the City or any city officials receive any compensation from Service Line Warranties of America? No.

 

 

 

Last updated: Fri, 01/12/2018 - 8:39am